Your privacy matters to us. This policy explains exactly what personal data Joya 9 collects, why we collect it, how we use it, and what rights you have over your own information. No jargon, no hidden clauses.
Six things Joya 9 commits to on every single day when it comes to your personal information.
Every piece of data you share with Joya 9 — from your registration details to your payment information — is protected using SSL/TLS encryption. Data in transit and data at rest are both secured using industry-standard protocols.
Joya 9 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate the platform, process payments, and comply with legal obligations — nothing else.
Joya 9 follows a data minimisation principle. We only collect the personal information that is genuinely necessary to provide our services, verify your identity, and meet our legal obligations. We don't collect data just because we can.
You have the right to access, correct, and request deletion of your personal data at any time. Joya 9 makes it straightforward to exercise these rights — just contact our support team and we will respond within the timeframes set out in this policy.
Access to your personal data within Joya 9 is restricted on a need-to-know basis. Only staff members who require access to your data to perform their job functions are permitted to view it, and all access is logged and audited.
In the unlikely event of a data breach that affects your personal information, Joya 9 will notify you promptly and take immediate steps to contain the breach and protect your data. We don't hide security incidents from our players.
This Privacy Policy explains how Joya 9 ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players and visitors who use the Joya 9 online gaming platform at joya-9.club.
Joya 9 is committed to protecting your privacy. We understand that trust is everything — especially when it comes to an online gaming platform handling your personal and financial information. That is why we are transparent about every aspect of how your data is handled.
By registering an account on Joya 9 or using any part of our platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not use the Joya 9 platform.
This policy applies to all personal data collected through the Joya 9 website, mobile app, and any communications between you and Joya 9 support staff.
Joya 9 collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party payment processors when you make deposits or withdrawals.
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration & KYC verification |
| Contact Data | Email address, mobile number | Registration |
| Financial Data | bKash / Nagad / Rocket account number | Deposit & withdrawal |
| Verification Documents | National ID, passport, utility bill | KYC verification |
| Communications | Support chat logs, emails | When you contact support |
Note: Joya 9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
Joya 9 uses your personal data only for legitimate purposes directly related to operating the platform and providing our services to you. Here is a clear breakdown of how your data is used:
Joya 9 will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent.
Joya 9 processes your personal data on the following legal grounds:
Joya 9 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to handle it securely and in accordance with this policy.
When you make a deposit or withdrawal, your financial data is shared with the relevant mobile financial service provider (bKash, Nagad, or Rocket) to process the transaction. These providers have their own privacy policies and security standards.
To complete KYC verification, Joya 9 may use third-party identity verification services. These providers process your identity documents solely for the purpose of verifying your identity and are bound by strict data processing agreements.
Joya 9 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required by law or in response to a valid legal request. We will notify you of any such disclosure where we are legally permitted to do so.
In the event that Joya 9 is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and your rights will be protected throughout.
No Marketing Sharing: Joya 9 never shares your personal data with third-party advertisers or marketing companies. Your contact details will not be used for any purpose other than communicating with you directly about your Joya 9 account.
Joya 9 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it.
You can manage your cookie preferences at any time through your browser settings. Note that disabling essential cookies may affect the functionality of the Joya 9 platform.
Joya 9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML / KYC legal requirement |
| Transaction Records | 5 years after transaction date | Financial compliance |
| Support Communications | 2 years after last contact | Dispute resolution |
| Game & Betting History | 3 years after account closure | Responsible gaming monitoring |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.
Joya 9 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.
While Joya 9 takes every reasonable precaution to protect your data, no online platform can guarantee 100% security. We encourage you to use a strong, unique password for your account and to enable 2FA for maximum protection.
As a Joya 9 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days.
Request a copy of all personal data Joya 9 holds about you.
Request correction of any inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention requirements.
Request that we limit how we use your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Joya 9 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the Joya 9 platform.
If Joya 9 becomes aware that personal data has been collected from a person under the age of 18, we will immediately delete that data and close the associated account. If you believe a minor has registered on Joya 9, please contact us immediately at [email protected].
Parents and Guardians: We strongly recommend using parental control software to prevent minors from accessing online gaming platforms. Joya 9 supports responsible gaming and the protection of young people.
Joya 9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email or by displaying a prominent notice on the platform.
The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically to stay informed about how Joya 9 protects your personal data.
Your continued use of the Joya 9 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with the updated policy, please stop using the platform and contact support to close your account.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Joya 9 handles your personal information, please get in touch with us:
We aim to respond to all data-related requests within 30 days. For urgent security concerns, please use live chat for the fastest response.
Joya 9 is built on trust. We handle your personal data with the same care we would want applied to our own. If you ever have a concern about your privacy, our team is here 24/7. You can also review our Terms and Conditions and Responsible Gaming pages for more information.
Now you know exactly how Joya 9 protects your data, you can play with complete peace of mind. Create your free account today and enjoy over 200 games with fast bKash and Nagad payments.